SUPPORT

At Locowin Casino, we offer our players with a mix of bonuses and special treats. These include:

Welcome Bonus:
New players receive personalized welcome bonuses, to start your ride on our kingdom.

Royal Promotions:
We regularly send out exclusive free spins and bonus offers through newsletters, SMS, and special campaigns, adding a dash of excitement to your play.

Free Spins Granting:
Enjoy complimentary Free Spins as frequent presents, paired with our exclusive promotional events. Stay informed without missing a beat by newsletters and SMS.

Opulence required at Locowin Casino, striving for player comfort and ease.

When you create an account with us, the Welcome Bonus is ready and waiting in the 'Deposit' section of your cashier.

To keep the pesents coming, we regularly send bonus offers through newsletters and SMS. Make sure to add our email to your safe list, so you're always first in line for our epic promotions.

- The threshold for qualifying for a bonus is a minimum deposit of 20 EUR - unless stated otherwise in specific promotions.
- Our Welcome Bonus comes with a wager x36 and a max cashout x15 the deposit amount.
- For free spins obtained through the Welcome Package, the maximum cashout is capped at 250 EUR.
- If your free spins come with a deposit requirement, the maximum cashout is 150 EUR.
- For free spins granted without a deposit, the max withdrawal is set at 50 EUR.
- When you're playing with a no-deposit bonus, free money bonus, cash drop, the maximum withdrawal allowed is five times (x5) the bonus amount received.
- Cashbacks come with no max cashout.

All current promotions can be found on our Promotions page.
For more detailed information, check out the Welcome Bonus, notre Cashback page to be acquainted with great return on your play.

All along your adventure, you can also earn honor through our promotions Level up or even Friday Free Spins 

- Bonuses can't be withdrawn; they're for playing only.
- Maximum bet with a bonus is €4 per spin.
- Each bonus is limited to one use per player, credit card, IP address, or household.
- Only slots contribute to bonus wagering requirements, with some exceptions. See the restricted games in our bonus terms. 
- Claim your Welcome Bonus anytime from the cashier.
- Cash Drops come with a 1x wagering requirement. You have 7 days to use them before they expire.
- Cashbacks come with no wagering requirement or max cashout. You have 14 days to enjoy these benefits before they expire.

For more details and complete guidelines, please visit our bonus terms page or contact our customer support team.

When making a deposit, you can choose whether to accept a bonus or not. If you accidentally accept a bonus, just contact our customer support before you play, and they'll assist you. For opting out of all future bonuses, please reach out to our support team.

At Locowin Casino, we cater to your convenience by offering a variety of popular payment methods. This includes commonly used options like credit cards, bank transfers, vouchers, e-wallets etc...
To see all the payment methods available specifically for you, please visit the deposit section of your cashier. We've ensured that a wide range of convenient and secure options are at your fingertips.

To deposit funds, go to the ‘Deposit’ section of your cashier. Here, you will be able to select your preferred payment method from the options available. After choosing your method, simply follow the on-screen instructions to complete your deposit.

No, we do not charge any fees for depositing funds at our casino. Enjoy your gaming experience without worrying about extra charges!

However, please be aware that while we don't apply any extra charges, your bank might impose some fees depending on their policies.

At our casino, we ensure a swift processing of your withdrawals. It takes up to 48 hours for our team to process your withdrawal request. After processing, the time it takes to receive your funds depends on the payment method you've used. Rest assured, we're committed to ensuring a fast and efficient process to get your winnings to you as soon as possible.

The minimum deposit amount at Locowin Casino is €10.
However, each payment method may have its own minimum and maximum deposit limits. You can find these details in the deposit section of the cashier when you select your preferred payment method.

As for withdrawals, the minimum amount is €30.
Similarly, the specific minimum and maximum withdrawal limits for each payment method can be found in the withdrawal section of the cashier when you choose your method.

Yes, it's essential that you use your own card and bank account details for all transactions at our casino. We are committed to ensuring a secure and responsible gaming environment, which includes verifying that the account and bank details match the registered player.

Please be aware that we reserve the right to verify this information for security purposes. Using your own details helps us maintain the integrity of our platform and ensures a smoother transaction process for you.

To view your transaction history, go to the 'History' section in your cashier. There, you'll be able to choose between viewing your deposit and withdrawal history. You can also select the specific timeframe for the transactions you wish to review.

Yes, you have the option to cancel your withdrawal as long as it has not yet been processed by our team. To do this, visit the 'Pending Withdrawals' section in your cashier. If your withdrawal is still pending, you'll find an option there to cancel it.
In case you encounter any issues or need assistance, our support team is readily available to help you.

If you're encountering difficulties with any of our games, here's a step-by-step guide to help resolve the issue:

- Clear Your Cache and Cookies:
First, try clearing your browser's cache and cookies. This often resolves many common issues.

- Accept Cookies:
Ensure that your browser is set to accept cookies from our site, as this can affect game performance.

- Try Incognito Mode:
Open an incognito or private browsing window and try accessing the game. This can help bypass certain browser-related issues.

- Switch Browsers:
Sometimes, the problem might be browser-specific. Try using a different web browser to see if that resolves the issue.

If the problem persists after following these steps, please contact our support team for assistance. Be sure to mention that you've already tried these troubleshooting steps, as this will help expedite the support process.

Clearing your cache and cookies can resolve many common issues on websites. Here's how to do it in various browsers:

Mozilla Firefox:
- Click on the menu button (three horizontal lines) in the top-right corner.
- Select 'Options'.
- Go to 'Privacy & Security'.
- Under 'Cookies and Site Data', click on 'Clear Data'.
- Check the boxes for 'Cookies and Site Data' and 'Cached Web Content', then click 'Clear'.

Google Chrome:
- Click on the three dots in the upper-right corner.
- Select 'Settings'.
- Under 'Privacy and security', click 'Clear browsing data'.
- Choose a time range, or select 'All time' to clear everything.
- Check the boxes next to 'Cookies and other site data' and 'Cached images and files'.
- Click 'Clear data'.

Safari (for Mac):
- Open Safari and click on 'Safari' in the menu bar at the top.
- Choose 'Preferences'.
- Go to the 'Privacy' tab.
- Click on 'Manage Website Data'.
- Click 'Remove All' to clear cookies. To clear cache, go back to the 'Advanced' tab.
- Check the box at the bottom that says 'Show Develop menu in menu bar'.
- In the menu bar at the top, find the new 'Develop' menu and click on it.
- Select 'Empty Caches'.

Our customer service is available 24/7 and you can contact us by any means mentioned below:
- Chat: Click on the button “Chat” at the page's ride side. Open from 10am to 11pm (CET).
- Email: Send us an email to: [email protected]

Responsible gaming involves playing within your means and understanding the risks. It's important to maintain control and ensure that gaming remains a source of entertainment, not a financial or emotional burden.

Locowin Casino is a gaming company licensed and regulated under Kahnawake gaming authorities.
Here you will find the Certificate of Good Standing.

You can set your limits by accessing the 'Limits' section in your cashier. There, you can adjust your deposit and wager limits, or choose to take a break if needed.

If you're feeling concerned about your gambling behavior, please don't hesitate to reach out to our support team. We're here to help.

Additionally, we encourage you to visit the Kahnawáke Gaming Commission for valuable resources and advice.

Remember, seeking advice is a positive step towards maintaining a healthy balance in your gaming habits.

You can self-exclude by accessing the 'Limits' section in the cashier. In this area, you have the option to take a short break for 24 hours, 7 days, or 30 days. If you need a longer period away from gaming, you can choose to self-exclude for 6 months.

Auto-exclusions are immediate, and manual reopening is prohibited until the selected period ends.

Yes, you must be over 18 years of age or meet the higher age requirement of your jurisdiction. By using our site, you confirm that you comply with these age conditions. We may verify this information and suspend your account if necessary.

Great to see you again!
Please send your request to reopen your account to our support team at [email protected]. They'll assist you promptly so you can quickly get back to enjoying your time with us!